Customer Care Administrator

27,000 per annum

Permanent opportunity in Wrexham

Additional benefits:

Performance based bonus

25 days holiday plus bank holidays - enjoy a great work-life balance.
Half-day Fridays in August - start your weekends early during the summer!
Access to a Perks Box - get exclusive discounts and rewards.

The Role:

Customer Care Administrator required to provide the highest levels of customer service to both internal and external stakeholders.

Why You'll Love This Role:

Be at the heart of a collaborative team, working across departments to solve problems and delight customers.
Every day brings variety and challenge - no two days are the same.
Use and develop your customer service expertise, building lasting relationships with clients and internal teams.
Opportunity to problem-solve creatively, from managing returns to resolving post-delivery issues.
Learn or build on your knowledge of Sage and other business systems in a supportive environment.
Be part of a company that values proactive engagement and continuous improvement.
Supportive team atmosphere with real impact on customer satisfaction and business success.

Responsibilities of the Customer Care Administrator:

Working with all teams in the business to ensure:
- All customer credits are processed in a timely manner.
- Customer returns are processed in a timely manner.
- Stock issues affecting customers order fulfilment are resolved and customers are informed and proposed a solution.
- Any issues post-delivery completion (e.g. damaged goods, missing items, etc) are resolved efficiently.
Work with the Compliance team to identify, investigate and resolve customer facing Opportunities for Improvement and Non-Compliances.
Use company software packages to manage customer service duties efficiently.
Proactively engage customers to ensure service levels are upheld.
Provide inbound telephone support for Sales team.

Customer Care Administrator requirements:

Excellent customer service skills.
Accurate processing of large amounts of data.
Knowledge of Sage systems would be beneficial but not essential.
A good team player who can build effective relationships internally and externally.

Friendly Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.

Additional skills and job titles: Customer Service Administrator, Client relations Coordinator, Customer Service Advisor, Client liaison Administrator.

To Apply
This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency.

Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days, you have not been successful on this occasion.

All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.

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